Services

Everything Your Business Runs On.
Managed Under One Roof.

From the desk phone to the data centre, from the firewall to the audit binder — ClickTec delivers the full stack of services regulated businesses need.

01 · Managed IT

Managed IT & Helpdesk

Outsource the day-to-day so your team can focus on collections, casework or clients. We monitor, patch, ticket and resolve — quietly, in the background, 24/7.

  • Remote monitoring and management (RMM) of every endpoint and server
  • Tier 1–3 helpdesk with documented SLAs and escalation paths
  • Automated patching, vulnerability scanning and remediation
  • Asset inventory, onboarding/offboarding and equipment lifecycle
  • Microsoft 365, Entra ID, Active Directory and Group Policy administration
Action1Atera RMMMicrosoft 365Entra IDIntune
02 · Communications

Unified Communications & VoIP

Two decades inside collection floors and contact centres. We design, install and manage phone systems that scale with your queues and pass every recording audit.

  • Avaya, Genesys Cloud (PureCloud) and SIP-based PBX deployments
  • FreePBX / Asterisk open-source PBX design, build & operation
  • Polycom handset provisioning, mass deployment and lifecycle
  • IVR design, DID/TFN management and call-flow optimisation
  • Session border controllers (SBC) and carrier integration
  • Call recording, quality monitoring and PCI-compliant payment IVR
Genesys CloudAvayaFreePBXAsteriskPolycomSIPSBCIVR
03 · Contact Centre

Contact-Centre & Dialer Engineering

Predictive, progressive and preview dialing — done right. We build the entire outbound and inbound operation: scripts, dispositions, wrap-ups, recordings and real-time KPIs.

  • VICIdial, Genesys and PureCloud script and campaign engineering
  • DNC scrubbing, time-zone mapping and TCPA / consent compliance
  • Workforce management, scheduling, screen capture and QA
  • SMS, email and omnichannel campaign integration
  • Custom CRM integrations, agent dashboards and KPI reporting
VICIdialGenesysOmnichannelWFMCRM Integration
04 · Cybersecurity

Cybersecurity & Endpoint Protection

A defence-in-depth posture engineered to pass the toughest vendor and regulator audits — and to actually keep attackers out.

  • Next-gen endpoint detection & response (Bitdefender GravityZone, Sophos)
  • Next-gen firewalls, IDS/IPS and network segmentation (pfSense, Sophos XGS)
  • Zero-trust VPN (OpenVPN, certificate-based, RADIUS-authenticated)
  • Multi-factor authentication, conditional access and privileged-access controls
  • Email security, DKIM/SPF/DMARC, phishing simulation and awareness training
BitdefenderSophospfSenseOpenVPNRADIUSGoPhish
05 · Cloud & Infrastructure

Cloud, Virtualisation & Server Operations

On-prem, hybrid, fully cloud — whatever fits your data residency, latency and compliance requirements. We architect, migrate and operate it.

  • VMware vSphere & ESXi clusters, P2V and V2V migrations
  • Microsoft 365, Azure, AWS deployments and tenant administration
  • Active Directory, Group Policy and hybrid identity (Entra Connect)
  • Windows & Linux server hardening per CIS benchmarks
  • Storage, SAN and backup infrastructure design
VMwareAzureMicrosoft 365Windows ServerLinuxCIS
06 · Resilience

Backup, Business Continuity & DR

Hope is not a strategy. We build, test and document the recovery plans that keep you operating when ransomware, hardware or a fire-suppression event tries to take you down.

  • Veeam-based 3-2-1-1-0 backup with immutable offsite copies
  • Documented Business Continuity Plan (BCP) and DR Plan (DRP)
  • Annual tabletop exercises and full recovery testing
  • Incident response playbooks and on-call escalation
  • RPO & RTO targets per system, reviewed quarterly
VeeamBackblazeImmutable StorageBCP/DRP
07 · Governance

Compliance, Risk & Audit Support

Your client's procurement team just sent a 200-line vendor questionnaire. We handle it — and the audit that follows.

  • PCI DSS, PIPEDA, SOC 2, ISO 27001, HIPAA programme management
  • Policy and procedure authoring (acceptable use, retention, BYOD, etc.)
  • Risk assessments, supply-chain due diligence, control mapping
  • Audit evidence collection: change logs, access reviews, backup proofs
  • Vendor questionnaires & assessor walkthroughs handled end-to-end
PCI DSSPIPEDASOC 2ISO 27001HIPAANIST CSF
08 · Networking

Network Design & Engineering

From the demarc to the desk, we build networks that can prove their segmentation, prove their uptime and prove their compliance.

  • LAN, WAN, SD-WAN and site-to-site VPN architecture
  • Managed firewalls with documented rule review (quarterly)
  • Wireless (WPA3-Enterprise), VLAN segmentation, guest isolation
  • Public IP, DID and carrier-services management
  • Documented network diagrams and asset registers — kept current
pfSenseSophos XGSSD-WANCisco Meraki
09 · Web & Software

Web Development & Custom Applications

Marketing sites, customer portals, payment IVRs, internal dashboards — we build the lightweight tools that make regulated businesses run faster.

  • Corporate websites, lead-capture and consumer payment portals
  • PHP, .NET, Node and modern JavaScript front-ends
  • CRM, dialer and telephony API integrations
  • Custom internal tools, dashboards and reporting
  • Secure hosting, certificates and ongoing maintenance
PHP.NETNode.jsREST APIsSSO

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