Industries

Specialised. Not Generalist.

ClickTec serves the industries where uptime is revenue, compliance is non-negotiable, and one bad audit can lose a major client. We've been in your shoes.

Collections & Receivable Management

Predictive dialers, payment IVR, recording retention, DNC scrubbing and PCI-scoped infrastructure for third-party collection agencies, debt buyers and creditor in-house teams.

  • VICIdial & Genesys dialer engineering
  • PCI-compliant payment capture and IVR
  • OSC, ESA, FDCPA and provincial compliance support
  • Credit grantor & auditor vendor questionnaires handled

Legal Services & Law Firms

Confidentiality, privilege and provincial law-society obligations baked into every layer — from document storage to client communications.

  • Encrypted document management & matter-based access controls
  • Secure client portals and e-signing
  • Email retention, journaling and legal-hold workflows
  • LSO & PIPEDA-aligned policy frameworks

Contact Centres & BPO

Inbound, outbound, blended — from 10-seat operations to multi-site, multi-language platforms with redundant carrier and queue routing.

  • Workforce management, real-time KPI & SLA dashboards
  • Call recording, screen capture & quality scoring
  • Omnichannel: voice, SMS, email, chat & webform
  • Multi-tenant agent profiles & granular permissions

Financial Services & Recovery

Debt recovery, factoring, financial-services back-office and bureau reporting — built on infrastructure that satisfies FCAC, OSFI and bank-grade vendor reviews.

  • Credit bureau integration & reciprocal reporting
  • Encrypted file-transfer, SFTP and gateway connections
  • Segregated PCI cardholder data environments
  • Bank vendor security questionnaires & SIG Lite support

Mortgage & Insurance Brokerages

Client-facing tools, regulator-ready records and PIPEDA-aligned customer-data handling for the brokers and underwriters who depend on them.

  • E-signature, secure document exchange & CRM integration
  • Customer-call recording with retention rules
  • Encrypted laptops & mobile-device management
  • FSRA / FSCO & insurer audit preparation

Professional Services & SMB

Accounting practices, consultancies, healthcare offices — the everyday workplaces that just need their tech to work, securely and quietly.

  • Microsoft 365 & Google Workspace administration
  • Backup, antivirus, MFA & awareness training as a bundle
  • VoIP & teams-calling deployments
  • Predictable monthly per-seat pricing

Don't see your industry?

If you operate in a regulated, compliance-heavy or contact-centre-driven business — we can help.

Talk to an Engineer